Passengers or their accompanying guide must register at our sales desk upon arrival in Bagan at Bagan Umbra Hotel, Wetkyi Inn (Ph: 09-25208 4232, 09-25208 4242) between 8am to 12 pm and 4pm to 8pm.
Passengers are recommended to wear long sleeves shirts, long trousers and covered shoes.
Passengers who have any known medical condition such as epilepsy, recent surgery or other condition which can affect your ability to fly or assist the crew must be disclosed at the time of booking, and to the pilot on the day of your flight.
Pregnant women are not allowed to fly.
GOLDEN EAGLE BALLOONING will not be liable for illness or injury due to any undisclosed condition or failure to comply with any reasonable instructions given by the pilot, crew or company representatives.
Passengers who weigh above 125kg/280 pounds will be required to pay 100% surcharge of the ticket price. On the flight day, your weight will be taken, and if it is above 125kg/280 pounds, you will be required to pay the surcharge, or refused the flight (if the total weight for the balloon & passengers exceed the permissible weight for flight), & no refund or alternate flights will be offered.
Children aged between 8 and 16 years must have their own flight ticket. There is no concessionary fare for children. However, in order to fly, they must be over 137cm tall (4 feet 6 inches) and need to be accompanied by a paying adult. When booking for such children, please make sure you also make a corresponding booking for an accompanying adult.
The pilot in command is legally responsible for the safety of all passengers at all times connected with the flight. He or she has the absolute right to refuse passengers for any reason if it is considered their carriage may endanger the flight or other passengers.
Passengers must pay full attention to the safety briefing given by the pilot in command before the launch of the balloon, and questions should be put to pilot if the briefing is not understood or unclear.
The pilot’s decision is final on all matters, and he or she has full authority over passengers and crew who are to fully comply with his or her instructions or orders.
GOLDEN EAGLE BALLOONING reserves the right to cancel or delay flights, and change rendezvous and launch sites at short notice, to achieve safe and successful flights. The company is not liable for any ensuing loss or inconvenience.
GOLDEN EAGLE BALLOONING has comprehensive international insurance cover for all passengers and third party liabilities.
GOLDEN EAGLE BALLOONING shall not be responsible for any loss or damage to personal effects taken on flights, and will not accept any liabilities for such losses or damages.
Flights cancelled by GOLDEN EAGLE BALLOONING for safety reasons, unfavourable weather conditions, or operational difficulties will be refunded, less any transaction & service charges payable to third parties for online bookings. All direct payments to GOLDEN EAGLE BALLOONING or via our website will be refunded in cash. For all other bookings made through tour agents, passengers must contact the respective agent to expedite their refunds.
GOLDEN EAGLE BALLOONING reserves the right to revise or modify any terms & conditions or rates due to changes in market conditions, at any point in time, without giving any prior notice. However, for confirmed reservation and bookings, they will be kept at the rates and terms prevailing at the time of booking.
Under no circumstances will GOLDEN EAGLE BALLOONING be liable for direct, indirect, consequential or incidental damages, including but not limited to lost or damaged property, lost profits or savings or damages or disappointment.
GOLDEN EAGLE BALLOONING may arrange for your flight to be carried out by another balloon company. In such instances, GOLDEN EAGLE BALLOONING accepts no liability in connection with such services or for any loss, injury, or damages to in respect to person or property.
Safety Briefing (as given by the pilot before takeoff)
SMOKING IS STRICTLY PROHIBITED AT ALL TIME NEAR THE BALLOONS.
Don’t touch any robes, hoses, gas tanks or instruments of the pilot.
During the inflation of the balloons, passengers are to stay behind the red line and remain in the passenger reception area until called to your balloon by your pilot.
Before landing, stow all cameras, videos, binoculars etc. DO NOT HANG ANYTHING AROUND YOUR NECK.
During the flight, do not throw anything out of basket.
On the Command ‘Landing Positions’
Face backwards to the direction of travel, and hold tightly on to the rope handles inside the basket.
Bend your knees and lean back against the basket padding.
Stay in this position until instructed to stand upright again.
After landing, stay in the basket and do not get out until the pilot tells you to do so.